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This video shows you how to easily disconnect your smartphone from the EVOLVE Grill in order to connect the grill with another smartphone and use Char-Broil App Control. The procedure is the same for both EVOLVE Gas and EVOLVE Electric.
1. Open the Bluetooth settings on your smartphone and remove the grill from the list.
2. On the powered-on grill, press and hold the round control knob for about 10 seconds until you hear a beep.
That’s it! Your EVOLVE can now be connected to another smartphone.
This video shows you how to easily disconnect your smartphone from the EVOLVE Grill in order to connect the grill with another smartphone and use Char-Broil App Control. The procedure is the same for both EVOLVE Gas and EVOLVE Electric.
1. Open the Bluetooth settings on your smartphone and remove the grill from the list.
2. On the powered-on grill, press and hold the round control knob for about 10 seconds until you hear a beep.
That’s it! Your EVOLVE can now be connected to another smartphone.
| Error Code | Error/Problem Type | Possible Cause | Prevention/Solution |
| E01 | Grill Temperature Sensor Error | Temperature sensor faulty | Unplug grill, wait 15 seconds, plug in. If problem remains, contact customer service for further assistance. The temperature sensors must be functional to operate the device. |
| E02 | Grill Temperature Sensor Disconnected | Temperature sensor disconnected or wire damaged. | The temperature sensors must be connected to operate the device. First remove power by removing the plug from the wall, then remove the controller head by removing the two mounting screws. Inspect that the two temperature sensors are plugged into the correct plug and fully connected. Verify no visible damage to wires on the back of the grill. Unplug grill, wait 15 seconds, plug in. If problem remains, contact customer service for further assistance. |
| E03-E06, E10-E12, E99 | Internal Controller Error | Unplug grill, wait 15 seconds, plug in. If problem remains, contact customer service for further assistance. | |
| E07 | Left Zone Overheat | • Grease fire due to grease buildup in cooking chamber • Bad Temperature Sensor |
• Regularly use AutoClean to clean cook chamber of all excess grease. • If the grill m is not regulating, then provide a replacement for the side that is not regulating. |
| E08 | Right Zone Overheat | ||
| E09 | Food Probe Error | Food probe damaged | • Check that the food probe wires do not have sharp bends or broken sheathing. • Swap food probe to another food probe jack. If issue persists, replace food probe. If the second jack is functional, check jack for obstructions. |
| E21, E22, E23 | Left, Right, Master Valve Error | • Unplug grill, wait 15 seconds, plug in. If problem remains, • Disconnect power. Remove controller head by removing two mounting screws then lifting up and forward. Allow controller to rest using two support wires on each side of housing. Check the three connections (Red, White, Black) to the valve in the center of the housing to verify the connection is secure and there is no damage to the wire. If the problem remains, contact customer service for further assistance. |
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| E24, E25 | Ignition Failed | • Check Fuel • Power cycle (unplug, wait 15s, plug-in) • When grill is cool (if previously heated), remove cooking grates and inspect the position of the flame sensor. Tip should be approximately 7mm in front of carryover tube screw. With grates still off, attempt ignition. Does flame appear and then suddenly disappear after ~10 seconds? - If yes, Remove controller head by removing two mounting screws then lifting up and forward. Allow controller to rest using two support wires on each side of housing. Check all flame sensor connections. - If no flame appears, i. Check position of electrode tip. Tip should be ~4mm from burner and pointed directly at burner. Retry ignition. If still unsucessful, ii. Remove controller head by removing two mounting screws then lifting up and forward. Allow controller to rest using two support wires on each side of housing. Check all ignitor connections. • If attempting ignition in high wind conditions, adjust position of grill so that the wind is from the back and attempt again. • If no wind is present and all other steps have been followed, replace controller. |
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| E24, E25 | Flame not detected | • Clear error and restart grill. If problem persists: • Check Fuel • Power cycle (unplug, wait 15s, plug-in) • Allow grill to cool. Remove cooking grates and inspect the position of the flame sensor. Tip should be approximately 7mm in front of carryover tube screw. With grates still off, attempt ignition. Does flame appear and then suddenly disappear after ~10 seconds? - If yes, Remove controller head by removing two mounting screws then lifting up and forward. Allow controller to rest using two support wires on each side of housing. Check all flame sensor connections. - If no, i. Check position of electrode tip. Tip should be ~4mm from burner and pointed directly at burner. Retry ignition. If still unsucessful, ii. Remove controller head by removing two mounting screws then lifting up and forward. Allow controller to rest using two support wires on each side of housing. Check all ignitor connections. • If cooking in high wind conditions, adjust position of grill so that the wind is from the back or side and attempt again. • If no wind is present and all other steps have been followed, replace controller. |
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Image explanation for EVOLVE Gas Error CODE E02:
Image explanation for EVOLVE Gas Error CODE E24, E25:
This video shows you how to easily disconnect your smartphone from the EVOLVE Grill in order to connect the grill with another smartphone and use Char-Broil App Control. The procedure is the same for both EVOLVE Gas and EVOLVE Electric.
1. Open the Bluetooth settings on your smartphone and remove the grill from the list.
2. On the powered-on grill, press and hold the round control knob for about 10 seconds until you hear a beep.
That’s it! Your EVOLVE can now be connected to another smartphone.
This video shows you how to easily disconnect your smartphone from the EVOLVE Grill in order to connect the grill with another smartphone and use Char-Broil App Control. The procedure is the same for both EVOLVE Gas and EVOLVE Electric.
1. Open the Bluetooth settings on your smartphone and remove the grill from the list.
2. On the powered-on grill, press and hold the round control knob for about 10 seconds until you hear a beep.
That’s it! Your EVOLVE can now be connected to another smartphone.
Statement of Compliance for UK PSTI
We Char‑Broil Europe GmbH hereby declare for below product that we meet mandatory below requirements and standards.
Brand: Char‑Broil
Product Name: Cruise Dual-Zone Electric Grill and Gas Grill/Gas Barbecue
Product Model/type: 24659999 and 468921224
Batch/serial no.:
Support Period
Model: 24659999 and 46821224
Device-Related app names: Evolve Gas and Evolve Electric
Release Date: 05/01/2024
Security update EOL: 05/01/2027
Support period with end date Period: 05/01/2027
These products meet the requirements of PSTI Schedule 2
To which this Statement of compliance is presented, meeting the relevant requirements of 2023 No. 1007 The
Product Security and Telecommunications Infrastructure (Security Requirements for Relevant Connectable Products) Regulations 2023, Schedule 2 Conditions for Deemed Compliance with Security Requirements based on product self-assessment.
Signed for and on behalf of:
Company Address: GasstraBe 4c, 22761 Hamburg, Germany
Vulnerability Disclosure Policy
For communicating security reports or issues, please contact infosec@wcbradley.com by email.
Our reporting targets are:
- 5 business days from receiving an issue report acknowledging receipt of the issue
- 10 business days for reporting status of submitted issues until issue closure
*Please do not disclose any sensitive personal information when reporting any potential vulnerabilities.
Reports pertaining to vulnerabilities must include the following information*:
- A brief description of the problem and to which vulnerable system the report applies: web, mobile application, or IoT hardware
- Hardware and software tools used to replicate the event
- Device model number identification
- Firmware versions for each device used
- Date and time of the incident recorded
- Method for replicating the vulnerability