FAQ | GAS2COAL HYBRID GRILLS

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GAS2COAL HYBRID GRILLS - QUESTIONS & ANSWERS
WHAT KIND OF IGNITION DOES THE GAS2COAL HAVE?
The Gas2Coal has an electronic ignition in which - unlike the SureFire® ignition - only one burner acts as an igniter. This burner has the electrode that creates the spark and thus ignites the flowing gas. You can recognize the pilot burner by the small lightning bolt on the front panel next to the rotary knob. It is always the second knob from the left
CAN I CONVERT MY GAS2COAL TO THE TRU-INFRARED™ GRILLING SYSTEM?
The burners of the Gas2Coal line have a higher kW output than those of a TRU-Infrared™ grill. If you were to completely cover the combustion chamber, too much heat would be generated below the inserted emitter plates. As heat expands, this would cause the combustion chamber to warp. In this case, the grill will be damaged and the guarantee will be invalidated.

For this reason, the Gas2Coal cannot be converted to the TRU-Infrared™ grill system.
WHAT IS THE DIFFERENCE BETWEEN DIRECT AND INDIRECT GRILLING?
There are two important methods of grilling with a closed lid. One is direct grilling and the other is indirect grilling. Here is the difference

direct grilling
. With direct heat, you cook the food directly over the flame. Direct heat is particularly suitable for hot grilling or for food with short cooking times. The food cooks quickly, but also burns quickly. Therefore, you must keep a close eye on the grill. The food is directly above the burner or charcoal. Temperatures in this area can reach 250° C and upwards.
Suitable foods include thin foods with a low water or sugar content that cook well over direct heat, e.g. steaks, fish, vegetables and other delicate foods.

indirect grilling
. With indirect heat, food is cooked on the cooler side of the grill. When the lid is closed, the grill works like an oven. This is ideal for thicker grilled food or food with a high sugar content - anything that needs to be cooked slowly or "barbecue style". You can also start with direct heat and cook the food over indirect heat. Temperatures in this range are usually around 100° C. It therefore takes longer for everything to cook - just like cooking in the oven.
Suitable foods include, for example, tougher meat and larger roasts, ribs and whole chickens, which are ideal for indirect heat.
CAN I GRILL WITH GAS AND COAL AT THE SAME TIME WITH THE GAS2COAL?
With the Gas2Coal-Line you can only grill with gas or charcoal with the 3-burner, as this grill is designed for use with a charcoal tray. With the 4-burner it looks different. It comes with 2 charcoal trays, so you can use gas and charcoal at the same time. In this case you only use a charcoal bowl that you fill with charcoal. Please light the charcoal here as well, as in the operating instructions with gas.
WHY ISN'T MY GRILL HEATING UP PROPERLY?
Gas grills generally produce an even heat, but it is normal to experience slight temperature fluctuations in different areas of the grill. However, if you find that part of your grill is not getting hot enough or is overheating, then it is safe to assume that something is wrong. The reasons for this can be the following points:
  • Clogged burners
    • The burners on a gas grill have multiple openings on the sides through which the gas flows to create the flame. If grease and food debris gets on the burners, the holes can clog, preventing gas from flowing properly. Try to clean the burners, e.g. B. use a grill brush to remove dirt from the outside. The burners are best cleaned from the inside with a bottle brush. Check that water flows evenly through all holes after cleaning.
  • Too greasy / dirty Heat Tents
    • The Heat Tents (burner covers) cover the burners of your gas grill. They usually protect the burners from dripping fat and gravy. But they can also add some flavor to your food as the gravy drips down, heats up, and then smokes. However, if too much fat has built up, the heat tents can catch fire from the fat, resulting in uneven heat. You can use a brush to clean the heat shields here. But if the dirt is so stubborn, then you should replace it.
  • Rusted heat tents
    • Heat tents, also known as heat shields, work best when they are clean. Rusted Heat Tents can cause flare-ups and uneven heat distribution. You can remove superficial rust (rust film) with a brush. However, if the heat shields are too rusty or already have rust holes, you should definitely replace them.
If you notice uneven heat on your grill, start by cleaning your grill. If the cleaning didn't help, you may need to replace parts to ensure that your grill works again and you can enjoy optimal grilling again.
ENAMEL/VARNISH IS PEELING OFF
After some barbecue evenings, it sometimes looks to you as if the enamel / paint in the fire box or in the lid is loosening or peeling off.
Don't worry: the lid and the firebox of the grill are enamelled. No paint or other coating is applied. However, what flakes off is clinging grease residue/marinade that burns with the grilling (fat carbonized from the heat). So it looks like the paint / enamel is peeling off here. However, these residues can be removed again by soaking and cleaning with fat-dissolving agents and hot water.
If you own the Performance Line with the porcelain-enamelled steel grates, then this also applies to the grates.





HOW DO I PREHEAT THE GRILL CORRECTLY?
The lid of the grill should be closed during heating to reach the desired temperature. To achieve a perfect result, the grill should be preheated for 15 - 20 minutes on the highest setting.
WHAT TEMPERATURE DOES THE LID THERMOMETER SHOW?
A common misconception is that the thermometer in the lid of your TRU-Infrared™ grill reads the grill grate temperature. The thermometer mounted on the lid measures the air temperature under the lid (cooking chamber). The grate temperature can therefore be much higher than the temperature displayed on the lid due to environmental conditions and the calibration of the thermometer. One of the most important influences on the temperature are wind speed and the outside temperature. Here, the lid thermometer should level off between 220 °C and 270 °C under optimal circumstances and weather conditions.
CAN I USE THE MADE2MATCH PRODUCTS ON ALL GRILLS?
There is a large number of grills that you can equip with our MADE2MATCH system. Here you can see which MADE2MATCH products fit your barbecue. Please note that unfortunately you can't use the system on all models, as the required device is not available.


  140070 140071 140072 140073 140074 140079 140080
  MADE2MATCH MADE2MATCH MADE2MATCH MADE2MATCH MADE2MATCH MADE2MATCH MADE2MATCH
  Charcoal Tray Smoker Box Storage Box Inside Shelf Multi-funktion
shelf
Inside Shelf Cooling Basket
Professional              
PRO S 2    
PRO S 3  
PRO S 4  
CORE B 2    
CORE B 3  
CORE B 4  
               
Performance              
PRO S 2        
PRO S 3        
PRO S 4        
CORE B 2        
CORE B 3 Cart              
CORE B 3 Cabinet        
CORE B 4        
Power Edition        
               
Gas2Coal 2.0              
210        
330        
440      
WHICH GRILL COVER IS FITTING FOR MY BARBECUE?
If you want your barbecue to remain functional for as long as possible, you need a weather protection cover. This protects your barbecue from various environmental influences. It is water-repellent and made of durable polyester fabric. Here you can find the right weather protection cover for your grill.


  140003 140004 140005 140384 140766 140385 140118 140388 140383 140382
  Premium
2 Burner Grill Cover
Premium
3 Burner Grill Cover
Premium
4 Burner Grill Cover
Universal
2 Burner Grill Cover
Universal
3-4 Burner Grill Cover
Extrawide
Grill Cover

SMART-E
Grill Cover

All-Star
Grill Cover

Cover for MOK 3 burner grill

Cover for MOK entertainment module

E-Novation                    
SMART-E                  
                     
Professional                    
PRO S 2                
PRO S 3                
PRO S 4                
CORE B 2                
CORE B 3                
CORE B 4                
2200                
3400                
4400                
4600                  
3500 Black Edition                
4500 Black Edition                
                     
Performance                    
POWER EDITION 3                
PRO S 2                
PRO S 3              
PRO S 4                  
CORE B 2                
CORE B 3 Cabinet                
CORE B 3 Cart                
CORE B 4                  
220                
330                
340                
440                
                     
Advantage                    
PRO S 2                
PRO S 3                
PRO S 4                  
225                
345                
445                
                     
Gas2Coal                    
2.0 210                
2.0 330                
2.0 440                
330                
440                
                     
Convective                    
210                
310                
410                
440                
640                  
                     
All-Star                    
120 / 125                  
                     
Platinum                    
2200                
3400                  
4400                
                     
Outdoor Kitchen                    
Ultimate 3200                  
Ultimate Entertainment                  
ASSISTANCE HYBRID GRILLS
OPERATING INSTRUCTIONS FOR MY GRILL
Your new Char-Broil grill is supplied together with operating instructions. If your operating instructions should happen not to be included with your delivery, you can download it from our website. Simply enter the name of your product in the search field or select the corresponding product through the navigation menu. You can now find further information such as the assembly and operating instructions and also other manuals as PDF files. Are you looking for recipes for your Char-Broil grill? Have a look through our recipe collection and get inspiration https://www.charbroil.co.uk/recipes
REPLACEMENT PARTS FOR MY CHAR-BROIL GRILL (MODELS FROM THE USA)
Our grills have been specially developed and adapted for the European market and are therefore different to the American Char-Broil models. Unfortunately this means we cannot supply any replacement parts for American grills. However, there are individual retailers in Germany who have specialized in the sale of such replacement parts. If you have any doubts, we recommend you contact your local dealer where you purchased your product.
ENAMEL/VARNISH IS PEELING OFF
After some barbecue evenings, it sometimes looks to you as if the enamel / paint in the fire box or in the lid is loosening or peeling off.
Don't worry: the lid and the firebox of the grill are enamelled. No paint or other coating is applied. However, what flakes off is clinging grease residue/marinade that burns with the grilling (fat carbonized from the heat). So it looks like the paint / enamel is peeling off here. However, these residues can be removed again by soaking and cleaning with fat-dissolving agents and hot water.
If you own the Performance Line with the porcelain-enamelled steel grates, then this also applies to the grates.





UNEVEN HEAT DISTRIBUTION
Gas burners are tubes through which the gas is "shot" backwards due to the pressure. Therefore, there is always a bit more gas in the rear of the burners than in the front. This is the reason why the front area is always slightly cooler than the rear. This effect is used, for example, when grilling. The food to be grilled is grilled sharply on the grill grates in the rear area of the grill and placed in the front area of the grill for subsequent cooking and simmering.
FURTHER QUESTIONS - HYBRID GRILLS
OPERATING INSTRUCTIONS FOR MY GRILL
Your new Char-Broil grill is supplied together with operating instructions. If your operating instructions should happen not to be included with your delivery, you can download it from our website. Simply enter the name of your product in the search field or select the corresponding product through the navigation menu. You can now find further information such as the assembly and operating instructions and also other manuals as PDF files. Are you looking for recipes for your Char-Broil grill? Have a look through our recipe collection and get inspiration https://www.charbroil.co.uk/recipes
WHERE TO FIND THE SERIAL NUMBER
The serial number may be located in different places on the grill, depending on the model (images 1 and 2). Often, it is inside the grill, on the lid, over the doors or on the back of the grill.

In any case, the serial number (often a letter followed by 15 numbers) appears on the large grey label within a smaller silver label (Image 3). The serial number is not on the box in which the grill is delivered.

The serial number is not on the box in which the grill is delivered.