YELLOW FLAMES INSTEAD OF BLUE

Our grills have been specially developed and adapted for the European market and are therefore different to the American Char-Broil models. Unfortunately this means we cannot supply any replacement parts for American grills. However, there are individual retailers in Germany who have specialized in the sale of such replacement parts. If you have any doubts, we recommend you contact your local dealer where you purchased your product.

TRU-Infrared™ cooking grates and emitter plates are designed to evenly distribute heat and prevent flare-ups. The food is heated directly above the grill surface, which preserves the flavor that escapes with other grills and also has the advantage that the food does not burn, remains juicy and uses less gas during the cooking process. At the same time, especially with heavily marinated grilled food, more smoke can also be produced because the liquid does not run off directly but collects on the emitter plate. We therefore recommend letting marinated grilled food drain properly beforehand. This way you can avoid more smoke and fully enjoy the benefits of the TRU-Infrared™ grill system.

When grilling any type of meat all excess fat should be trimmed off. If the fat is not trimmed it will begin to melt during the grilling process and drip onto the flame tamers and burners. If this grease comes in direct contact with an open flame it will cause a flare up. Continuous grease contact with the flame can cause a grease fire. Grease fires allow your grill to reach temperatures well above the rated level and can cause serious damage to your grill. Foods with high fat content also create a lot of smoke when grilling, especially on infrared grills. Pouring marinades over an open flame can also cause flare ups and grease fires. It is best to marinade your food prior to grilling. If you plan on reapplying while grilling use a basting brush. Never pour marinade on the food while it is on the grill.

After some barbecue evenings, it sometimes looks to you as if the enamel / paint in the fire box or in the lid is loosening or peeling off. <br/> Don't worry: the lid and the firebox of the grill are enamelled. No paint or other coating is applied. However, what flakes off is clinging grease residue/marinade that burns with the grilling (fat carbonized from the heat). So it looks like the paint / enamel is peeling off here. However, these residues can be removed again by soaking and cleaning with fat-dissolving agents and hot water. <br/> If you own the Performance Line with the porcelain-enamelled steel grates, then this also applies to the grates. <br/><br/> <a href="{{media url=uploads/2021/11/20210713_162354-3.jpg}}"><img src="{{media url=uploads/2021/11/20210713_162354-3-300x225.jpg}}" alt="" class="wp-image-83294"></a> <br/><br/> <a href="{{media url=uploads/2021/11/20200712_180955-2.jpg}}"><img src="{{media url=uploads/2021/11/20200712_180955-2-300x225.jpg}}" alt="" class="wp-image-83296"></a> <br/><br/> <a href="{{media url=uploads/2021/11/IMG_20200731_185435-2-e1636465018813.jpg}}"><img src="{{media url=uploads/2021/11/IMG_20200731_185435-2-e1636465018813-300x225.jpg}}" alt="" class="wp-image-83295"></a>

Once stainless steel cooking grates are heated they will turn a light brown or gold color. This is a reaction to the heat. Stainless steel cooking grates need to be seasoned to perform properly, therefore the dark and more seasoned they are the better your cooking experience will be.