FAQ | ACCESSORY & MISCELLANEOUS

Find Parts, Warranty & Manuals

Start with your grill's model number. It's the key to getting the right parts and product info.
COMPATIBILITY OF ACCESSORIES
ON WHICH BARBECUE CAN I USE A CHARCOAL TRAY?
Just like our All-Star and Gas2Coal, you can now also convert your Professional PRO and Professional CORE and Professional POWER EDITION to a hybrid grill.

To achieve this, you will need our MADE2MATCH charcoal tray 140070. Please note that this may only be used on the Professional PRO and Professional CORE and Professional POWER EDITION Line. The normal Professional and Performance Line is not designed for this use and must NOT be used with the charcoal tray.
WHICH GRIDDLE FITS ON MY GRILL?
You don't just want to grill a good steak, but also prepare a delicious breakfast with eggs and bacon or sweet pancakes? Then we recommend one of our grill griddles. You can find out which grill griddle is suitable for your barbecue here:


140573
Universal
griddle
140012
2 burner
griddle
140008
3 burner
griddle
140007
4 burner
griddle
140572
Round
griddle
140119
SMART-E
griddle
140128
Universal
Griddle Plus
140515
Cast iron
griddle
140133
Essential®
griddle
140132
Essential®
Charcoal tray
140126
Pizza oven
Platinum 2200
3400
4400
Professional PRO S 2
PRO S 3
PRO S 4
CORE B 2
CORE B 3
CORE B 4
POWER EDITION 2
POWER EDITION 3
POWER EDITION 4
2200
3400
4400
4600
Black Edition 3500
Black Edition 4500
Performance 220
330
340
440
PRO S 2
PRO S 3
PRO S 4
CORE B 2
CORE B 3 Cart
CORE B 3 Cabinet
CORE B 4
Power Edition
Advantage 225 S
345 S
445 S
PRO S 2
PRO S 3
PRO S 4
CORE B 2
CORE B 3
CORE B 4
Convective 210
310
410
440
640
Gas2Coal 330
440
2.0 210
2.0 330
2.0 440
SPECIAL EDITION 3
SPECIAL EDITION 4
Outdoor Kitchen Ultimate 3200
All-Star 120 / 125
Digitale Grills SMART-E
EVOLVE Gas
EVOLVE Electric
Charcoal M
L
Griddle Grills Versa-Tile
Griddle 3400
Essential 3 G
4 G
WHICH GRILL COVER IS FITTING FOR MY BARBECUE?
If you want your barbecue to remain functional for as long as possible, you need a weather protection cover. This protects your barbecue from various environmental influences. It is water-repellent and made of durable polyester fabric. Here you can find the right weather protection cover for your grill.


140003
Premium
2 burner
cover
140004
Premium
3 burner
cover
140005
Premium
4 burner
cover
140384
2 burner
grill cover
140766
3-4 burner
grill cover
140385
Extrawide
grill cover
140118
SMART-E &
EVOLVE
cover
140388
All-Star
cover
140135
Griddle
cover
Platinum 2200
3400
4400
Professional PRO S 2
PRO S 3
PRO S 4
CORE B 2
CORE B 3
CORE B 4
POWER EDITION 2
POWER EDITION 3
POWER EDITION 4
2200
3400
4400
4600
Black Edition 3500
Black Edition 4500
Performance 220
330
340
440
PRO S 2
PRO S 3
PRO S 4
CORE B 2
CORE B 3 Cart
CORE B 3 Cabinet
CORE B 4
Power Edition
Advantage 225 S
345 S
445 S
PRO S 2
PRO S 3
PRO S 4
CORE B 2
CORE B 3
CORE B 4
Convective 210
310
410
440
640
Gas2Coal 330
440
2.0 210
2.0 330
2.0 440
SPECIAL EDITION 3
SPECIAL EDITION 4
Outdoor Kitchen Ultimate 3200
All-Star 120 / 125
Digitale Grills SMART-E
EVOLVE Gas
EVOLVE Electric
Charcoal M
L
Griddle Grills Versa-Tile
Griddle 3400
Essential 3 G
4 G
CAN I USE THE MADE2MATCH PRODUCTS ON ALL GRILLS?
There is a large number of grills that you can equip with our MADE2MATCH system. Here you can see which MADE2MATCH products fit your barbecue. Please note that unfortunately you can't use the system on all models, as the required device is not available.


140070
MADE2MATCH
Charcoal Tray
140071
MADE2MATCH
smoker box
140072
MADE2MATCH
storage box
140073
MADE2MATCH
inside shelf
Professional
140074
MADE2MATCH
Multi shelf
140079
MADE2MATCH
inside shelf
Gas2Coal
140080
MADE2MATCH
cooling basket
Platinum 2200
3400
4400
Professional PRO S 2
PRO S 3
PRO S 4
CORE B 2
CORE B 3
CORE B 4
POWER EDITION 2
POWER EDITION 3
POWER EDITION 4
2200
3400
4400
4600
Black Edition 3500
Black Edition 4500
Performance 220
330
340
440
PRO S 2
PRO S 3
PRO S 4
CORE B 2
CORE B 3 Cart
CORE B 3 Cabinet
CORE B 4
Power Edition
Advantage 225 S
345 S
445 S
PRO S 2
PRO S 3
PRO S 4
CORE B 2
CORE B 3
CORE B 4
Convective 210
310
410
440
640
Gas2Coal 330
440
2.0 210
2.0 330
2.0 440
SPECIAL EDITION 3
SPECIAL EDITION 4
Outdoor Kitchen Ultimate 3200
All-Star 120 / 125
Digitale Grills SMART-E
EVOLVE Gas
EVOLVE Electric
Griddle Grills Versa-Tile
Griddle 3400
Essential 3 G
4 G
ROTISSERIE - QUESTIONS & ANSWERS
HOW MANY KILOGRAMS CAN I PUT ON THE ROTISSERIE?
You can load the rotisserie with a maximum weight of up to 6 kg. Make sure that the roast or the food to be grilled is placed in the middle and in balance on the rotisserie.
ROTISSERIE NOT TURNING
If you have a battery-powered rotisserie, you may have a low battery. The spit rod collar may also have slipped out of the motor. Or, the food may have shifted on the spit rod making the food too heavy on one side. Check all of these things first. The maximum capacity for a rotisserie is 10 to 15 lbs. Please refer to your rotisserie instructions for the weight limit.
FURTHER QUESTIONS - ACCESSORIES & OTHER
WHAT IS THE DIFFERENCE BETWEEN SUREFIRE® AND ELECTRONIC IGNITION?
With SureFire® ignition, each burner is equipped with an electrode, so that it is possible to choose variably which burner is ignited. With electronic ignition, only one burner can be ignited, the others must be switched on in sequence.
OPERATING INSTRUCTIONS FOR MY GRILL
Your new Char-Broil grill is supplied together with operating instructions. If your operating instructions should happen not to be included with your delivery, you can download it from our website. Simply enter the name of your product in the search field or select the corresponding product through the navigation menu. You can now find further information such as the assembly and operating instructions and also other manuals as PDF files. Are you looking for recipes for your Char-Broil grill? Have a look through our recipe collection and get inspiration https://www.charbroil.co.uk/recipes
REPLACEMENT PARTS FOR MY CHAR-BROIL GRILL (MODELS FROM THE USA)
Our grills have been specially developed and adapted for the European market and are therefore different to the American Char-Broil models. Unfortunately this means we cannot supply any replacement parts for American grills. However, there are individual retailers in Germany who have specialized in the sale of such replacement parts. If you have any doubts, we recommend you contact your local dealer where you purchased your product.
WHERE TO FIND THE SERIAL NUMBER
The serial number may be located in different places on the grill, depending on the model (images 1 and 2). Often, it is inside the grill, on the lid, over the doors or on the back of the grill.

In any case, the serial number (often a letter followed by 15 numbers) appears on the large grey label within a smaller silver label (Image 3). The serial number is not on the box in which the grill is delivered.

The serial number is not on the box in which the grill is delivered.





CAN THE GRIDS GO IN THE DISHWASHER?
Basically, you shouldn't clean the grill grates in the dishwasher, as this removes the patina that forms on the grill grate over time.

Stainless steel grids
Like the emitter plates, stainless steel grates are made of stainless steel and can be cleaned in the dishwasher without any problems.

Cast iron grids
A cast iron grid should never be cleaned in the dishwasher. In principle, you should not use detergent here either, only in exceptional cases. If you have cleaned the grill grate with washing-up liquid, then you should reseat the grill grate as you did when you used it for the first time. We recommend that you rub the grill grate with heat-resistant oil after each cleaning.

Porcelain-enamelled cooking grates
You only need to expose porcelain-enamelled grill grates to high heat and then, when the grill has cooled down, brush off the leftovers with our cool-clean brush. You can also clean the grates with mild detergent, but you don't actually have to.

Emitter Plates
Emitter plates are made of stainless steel and can be cleaned in the dishwasher, provided they fit. So that you can get more from your emitter plates, you should rub them with heat-resistant cooking oil after cleaning, just like the cast iron grates.