Cancelation policy

Right of cancelation 

You have the right to cancel this contract within fourteen days without giving a reason.

The cancelation period is fourteen days

a) from the day on which you or a third party nominated by you, who is not the carrier, took possession of the goods or

b) (in case of a contract for several items that you ordered in a single order but which were delivered individually) from the day on which you or a third party nominated by you, who is not the carrier, took possession of the last of the items or

c) (in the case of a contract for the supply of one item in multiple shipments or parts) from the day on which you or a third party nominated by you, who is not the carrier, took possession of the last shipment or the last part.

To exercise your right of cancelation you must inform us (Char-Broil Europe GmbH, Paul-Dessau-Str. 8, Quartier O - 4.OG, 22761 Hamburg, Tel: +49 (0)40 360 224 000
, e-mail:consumersupport@charbroil.eu by means of an unequivocal statement (e.g. in a postal letter or an e-mail) of your decision to cancel this contract. To do this you may use the sample cancelation form provided, though this is not obligatory.

To meet the cancelation deadline it is sufficient that you send the notification of the exercising of your right of cancelation before the cancelation period has expired.

Consequences of cancelation

If you cancel this contract, we are obliged to refund to you all payments we have received from you, including shipping costs (with the exception of the additional costs incurred if you selected a different delivery option to the lowest-cost standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we receive your notification to cancel this contract. We will refund you using the same method of payment that you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances will any charge be madeto you for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided us with evidence of having sent the goods back to us, whichever of these is the earlier.

You must send back or return the goods to us (Char-Broil Europe GmbH, Paul-Dessau-Str. 8, Quartier O -4.OG, 22761 Hamburg) without delay and in all cases within fourteen days at the latest from the day on which you inform us of the cancelation of this contract. This deadline is deemed to be metif you send the goods before the fourteen-day period expires.

We cover the costs of the return of the goods.

You will only be liable for any loss of value of the goods if the loss of value is deemed to be the result of handling or use other than that necessary for determining the condition, properties or functioning of the goods.