FAQ | ELECTRIC GRILLS

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ELECTRIC GRILLS - QUESTIONS & ANSWERS
LID MOUNTED TEMPERATURE GAUGES MEASURE AIR TEMPERATURE INSIDE THE GRILL NOT GRATE TEMPERATURE
A common misconception is that the temperature gauge in the lid of your grill is reading the cooking temperature. This is not true. Lid mounted temperature gauges measure the air temperature at the location of the gauge. The grate temperature can be much higher than the lid temperature due to ambient conditions and calibration of the gauge. If you are questioning the cooking temperature based on the reading from your lid mounted temperature gauge please take a reading at the cooking grate surface. This will allow you to see the actual cooking temperature.
CAN I USE THE MADE2MATCH PRODUCTS ON ALL GRILLS?
There is a large number of grills that you can equip with our MADE2MATCH system. Here you can see which MADE2MATCH products fit your barbecue. Please note that unfortunately you can't use the system on all models, as the required device is not available.


  140070 140071 140072 140073 140074 140079 140080
  MADE2MATCH MADE2MATCH MADE2MATCH MADE2MATCH MADE2MATCH MADE2MATCH MADE2MATCH
  Charcoal Tray Smoker Box Storage Box Inside Shelf Multi-funktion
shelf
Inside Shelf Cooling Basket
Professional              
PRO S 2    
PRO S 3  
PRO S 4  
CORE B 2    
CORE B 3  
CORE B 4  
               
Performance              
PRO S 2        
PRO S 3        
PRO S 4        
CORE B 2        
CORE B 3 Cart              
CORE B 3 Cabinet        
CORE B 4        
Power Edition        
               
Gas2Coal 2.0              
210        
330        
440      
WHICH GRILL COVER IS FITTING FOR MY BARBECUE?
If you want your barbecue to remain functional for as long as possible, you need a weather protection cover. This protects your barbecue from various environmental influences. It is water-repellent and made of durable polyester fabric. Here you can find the right weather protection cover for your grill.


  140003 140004 140005 140384 140766 140385 140118 140388 140383 140382
  Premium
2 Burner Grill Cover
Premium
3 Burner Grill Cover
Premium
4 Burner Grill Cover
Universal
2 Burner Grill Cover
Universal
3-4 Burner Grill Cover
Extrawide
Grill Cover

SMART-E
Grill Cover

All-Star
Grill Cover

Cover for MOK 3 burner grill

Cover for MOK entertainment module

E-Novation                    
SMART-E                  
                     
Professional                    
PRO S 2                
PRO S 3                
PRO S 4                
CORE B 2                
CORE B 3                
CORE B 4                
2200                
3400                
4400                
4600                  
3500 Black Edition                
4500 Black Edition                
                     
Performance                    
POWER EDITION 3                
PRO S 2                
PRO S 3              
PRO S 4                  
CORE B 2                
CORE B 3 Cabinet                
CORE B 3 Cart                
CORE B 4                  
220                
330                
340                
440                
                     
Advantage                    
PRO S 2                
PRO S 3                
PRO S 4                  
225                
345                
445                
                     
Gas2Coal                    
2.0 210                
2.0 330                
2.0 440                
330                
440                
                     
Convective                    
210                
310                
410                
440                
640                  
                     
All-Star                    
120 / 125                  
                     
Platinum                    
2200                
3400                  
4400                
                     
Outdoor Kitchen                    
Ultimate 3200                  
Ultimate Entertainment                  
WHAT TEMPERATURE DOES THE LID THERMOMETER SHOW?
A common misconception is that the thermometer in the lid of your TRU-Infrared™ grill reads the grill grate temperature. The thermometer mounted on the lid measures the air temperature under the lid (cooking chamber). The grate temperature can therefore be much higher than the temperature displayed on the lid due to environmental conditions and the calibration of the thermometer. One of the most important influences on the temperature are wind speed and the outside temperature. Here, the lid thermometer should level off between 220 °C and 270 °C under optimal circumstances and weather conditions.
CAN I USE AN EXTENSION CORD?
For optimal performance, we recommend that you do not use an extension cable. If you must use an extension cord, please note the following for safety reasons:
  • Use a cable suitable for outdoor use
  • Rated at 13 amps
  • Marked with a sticker "Suitable for use with outdoor equipment"
  • Use an extension cable that is as short as possible. Do not connect 2 or more extension cords together
  • Use an extension cord that is rated for the appropriate wattage that your grill or smoker has
  • Do not use an extension cable that is designed for a low wattage, as this can cause damage to the house wiring
  • Keep the connections dry and off the floor
  • Don't let the cord hang over the edge of the table top or other objects where children could pull or trip over it.
ENAMEL/VARNISH IS PEELING OFF
After some barbecue evenings, it sometimes looks to you as if the enamel / paint in the fire box or in the lid is loosening or peeling off.
Don't worry: the lid and the firebox of the grill are enamelled. No paint or other coating is applied. However, what flakes off is clinging grease residue/marinade that burns with the grilling (fat carbonized from the heat). So it looks like the paint / enamel is peeling off here. However, these residues can be removed again by soaking and cleaning with fat-dissolving agents and hot water.
If you own the Performance Line with the porcelain-enamelled steel grates, then this also applies to the grates.





HOW DO I PREHEAT THE GRILL CORRECTLY?
The lid of the grill should be closed during heating to reach the desired temperature. To achieve a perfect result, the grill should be preheated for 15 - 20 minutes on the highest setting.
ASSISTANCE ELECTRIC GRILLS
OPERATING INSTRUCTIONS FOR MY GRILL
Your new Char-Broil grill is supplied together with operating instructions. If your operating instructions should happen not to be included with your delivery, you can download it from our website. Simply enter the name of your product in the search field or select the corresponding product through the navigation menu. You can now find further information such as the assembly and operating instructions and also other manuals as PDF files. Are you looking for recipes for your Char-Broil grill? Have a look through our recipe collection and get inspiration https://www.charbroil.co.uk/recipes
REPLACEMENT PARTS FOR MY CHAR-BROIL GRILL (MODELS FROM THE USA)
Our grills have been specially developed and adapted for the European market and are therefore different to the American Char-Broil models. Unfortunately this means we cannot supply any replacement parts for American grills. However, there are individual retailers in Germany who have specialized in the sale of such replacement parts. If you have any doubts, we recommend you contact your local dealer where you purchased your product.
SMOKE FROM THE TRU-INFRARED™ GRILL
TRU-Infrared™ cooking grates and emitter plates are designed to evenly distribute heat and prevent flare-ups. The food is heated directly above the grill surface, which preserves the flavor that escapes with other grills and also has the advantage that the food does not burn, remains juicy and uses less gas during the cooking process. At the same time, especially with heavily marinated grilled food, more smoke can also be produced because the liquid does not run off directly but collects on the emitter plate. We therefore recommend letting marinated grilled food drain properly beforehand. This way you can avoid more smoke and fully enjoy the benefits of the TRU-Infrared™ grill system.
COOKING FATTY FOODS OR POURING MARINADES ON A LIT GRILL CAN LEAD TO A GRILL FIRE
When grilling any type of meat all excess fat should be trimmed off. If the fat is not trimmed it will begin to melt during the grilling process and drip onto the flame tamers and burners. If this grease comes in direct contact with an open flame it will cause a flare up. Continuous grease contact with the flame can cause a grease fire. Grease fires allow your grill to reach temperatures well above the rated level and can cause serious damage to your grill. Foods with high fat content also create a lot of smoke when grilling, especially on infrared grills. Pouring marinades over an open flame can also cause flare ups and grease fires. It is best to marinade your food prior to grilling. If you plan on reapplying while grilling use a basting brush. Never pour marinade on the food while it is on the grill.
ENAMEL/VARNISH IS PEELING OFF
After some barbecue evenings, it sometimes looks to you as if the enamel / paint in the fire box or in the lid is loosening or peeling off.
Don't worry: the lid and the firebox of the grill are enamelled. No paint or other coating is applied. However, what flakes off is clinging grease residue/marinade that burns with the grilling (fat carbonized from the heat). So it looks like the paint / enamel is peeling off here. However, these residues can be removed again by soaking and cleaning with fat-dissolving agents and hot water.
If you own the Performance Line with the porcelain-enamelled steel grates, then this also applies to the grates.





STAINLESS STEEL GRATES WILL NOT REMAIN SHINY ONCE THEY ARE HEATED
Once stainless steel cooking grates are heated they will turn a light brown or gold color. This is a reaction to the heat. Stainless steel cooking grates need to be seasoned to perform properly, therefore the dark and more seasoned they are the better your cooking experience will be.
DIGITAL SMOKER: LED SCREEN IS HARD TO READ AND DULL
As with any LED screen, over time it will become dull and hard to read. When storing you smoker keep it out of direct sun light and covered, if possible. Refer to your manual on how to replace the display screen, if necessary.
THE BURN OFF METHOD IS THE BEST WAY TO CLEAN YOUR TRU-INFRARED GRILL
After each use it is advised that you burn off any excess grease and food debris that has accumulated on your grates. Turn the grill to HIGH and close the lid. Leave it on for around 15 minutes and this should turn any remaining food debris to ash. Turn your grill off and allow it to cool a bit. Once the grill has cooled, remove any remaining food particles from the cooking grate using a nylon brush. Baked-on food particles can be removed with the metal scraper on the back side of the grill brush. The stainless steel grilling grates and infrared emitters can also be tapped lightly together to remove baked-on debris and ash. Always coat the grates and infrared emitter plates with a light coat of high-heat cooking oil after cleaning. This added layer of protection will help ensure that food does not stick to your grates.
WHERE TO FIND THE SERIAL NUMBER
The serial number may be located in different places on the grill, depending on the model (images 1 and 2). Often, it is inside the grill, on the lid, over the doors or on the back of the grill.

In any case, the serial number (often a letter followed by 15 numbers) appears on the large grey label within a smaller silver label (Image 3). The serial number is not on the box in which the grill is delivered.

The serial number is not on the box in which the grill is delivered.